Shipping Policy

Shipping costs will be calculated at checkout based on the destination and chosen shipping method. Please note that shipping costs may vary depending on the size and weight of your order, as well as the selected shipping method. We offer multiple shipping options to meet your needs, including standard, express, and international delivery.

Please allow 1 to 2 business days for order processing before shipment. This processing time allows us to carefully prepare your order and ensure its quality before shipping. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package in real-time.

Delivery times vary depending on your location and the chosen shipping method. For domestic deliveries, packages are typically delivered within 2 to 5 business days from the shipping date. For international deliveries, please allow additional time depending on customs clearance and distance.

 

All orders are shipped via Colissimo, a reliable and secure delivery service. If you have any questions or concerns regarding the delivery of your order, please feel free to contact us through the "Contact Us" section on our website. Our team will be happy to assist you and address any questions regarding the delivery of your order.

Return & Exchange Policy

We wish to inform you that all sales of contact lenses are final. Once contact lenses have been opened and removed from their original packaging, we are unable to accept returns or exchanges due to hygiene and safety reasons. Therefore, we do not offer an exchange or refund policy for contact lenses, except in the case of manufacturing defects.

We strongly encourage you to carefully review your prescription and consult with your eye care professional before finalizing your purchase. In the unlikely event that you experience issues with your contact lenses due to a manufacturing defect, please contact us within 30 days of your purchase so we can discuss replacement or refund options. Our commitment is to provide you with quality products and exceptional customer service. We thank you for your understanding and trust in Twinkly Eyes.